Expensify
expensify.com ↗In their words
“Expensify's Q2 2025 earnings reveal contradictions between AI innovation, marketing-driven acquisition, and long-term retention challenges.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (11)
Retention rate: 81% (FY2025) — “In each of 2025 and 2024, our annual gross logo retention was 81%.”
Expensify's Q2 2025 earnings reveal contradictions between AI innovation, marketing-driven acquisition, and long-term retention challenges.
Retention rate: 81% (FY2024) — “In 2024 and 2023, our annual gross logo retention was 81% and 74%, respectively.”
Retention rate: 74% (FY2023) — “In 2023 and 2022, our annual gross logo retention was 74% and 83%, respectively”
Retention rate: 83% (FY2022) — “In both 2022 and 2021, our annual gross logo retention was 83%”
Retention rate: 93% (FY2021) — “In 2020 and 2021, our net seat retention was 96% and 93%, respectively”
Retention rate: 83% (FY2021) — “In 2020 and 2021, our annual gross logo retention was 86% and 83%, respectively”
Retention rate: 119% (FY2019) — “In 2019 and 2020, our net seat retention was 119% and 98%, respectively.”
Retention rate: 88% (FY2019) — “In 2019 and 2020, our annual gross logo retention was 88% and 86%, respectively.”
Retention rate: 86% (FY2020) — “In 2019 and 2020, our annual gross logo retention was 88% and 86%, respectively.”
Net revenue retention: 98% (FY2020) — “In 2019 and 2020, our net seat retention was 119% and 98%, respectively.”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.