nCino, Inc.
ncino.com ↗In their words
“Churn year-over-year continue to trend down towards historic norms and settled to a 3-year low in fiscal '26 of $18.2 million or 4% of prior year subscription revenues.”
“Our churn expectations for the rest of this year remain in line with the $20.5 million we discussed for the full year.”
“Our subscription revenue retention rate for fiscal '24 was 117%, down from 148% in fiscal '23 or 125% if you exclude the inorganic contribution from the SimpleNexus acquisition.”
Disclosed NPS over time
Every Net Promoter Score nCino, Inc. has published, by date.
NPS disclosures (4)
And I wake up in the morning making sure we deliver outcomes and have strong NPS and customer satisfaction. Scores.
…nCino reported net promoter score of 74 with very little voluntary churn, driven by solutions deeply embedded in customer workflows.
We're extremely proud in the second quarter to receive the highest NPS score in company history, an average score of 74%. In addition to the talented customer success teams we feel around the globe, the maturity and stability of our single platforms are…
Since going live on nCino for retail deposits in November of 2022, Judo Bank has already experienced a 5% increase in application completion rate, a 9-point increase in the bank's Net Promoter Score and an 80% decrease in customer support calls.
Retention disclosures (19)
Churn: 4% (FY2026) — “churn year-over-year continue to trend down towards historic norms and settled to a 3-year low in fiscal '26 of $18.2 million or 4% of prior year subscription revenues.”
Net revenue retention (ACV (Annual Contract Value)): 112% (FY2026) — “Our ACV net retention rate was 102%, 106%, and 112% for fiscal 2024, 2025, and 2026, respectively.”
Net revenue retention (subscription revenue): 110% (FY2026) — “For fiscal 2024, 2025, and 2026, we had subscription revenue net retention rates of 116%, 110%, and 110%, respectively.”
Net revenue retention (ACV): 106% (FY2025) — “Our ACV net retention rate was 105%, 102%, and 106% for fiscal 2023, 2024, and 2025, respectively.”
Net revenue retention (subscription revenue): 110% (FY2025) — “For fiscal 2025, we had a subscription revenue net retention rate of 110%.”
Churn (mortgage): 3% (Q3 2025) — “Mortgage churn in Q3 was approximately $3 million, slightly higher than our expectations due to M&A and the IMB space.”
Churn: 20.5% (FY2025) — “our churn expectations for the rest of this year remain in line with the $20.5 million we discussed for the full year.”
Net revenue retention: 117% (FY2024) — “Our subscription revenue retention rate for fiscal '24 was 117%, down from 148% in fiscal '23 or 125% if you exclude the inorganic contribution from the SimpleNexus acquisition.”
Churn: 31% (FY2024) — “Churn for fiscal '24 was approximately $31 million, in line with the revised expectations provided on our Q3 earnings call.”
Churn (mortgage (IMB)): 5% (Q3 2024) — “We did see elevated churn in the third quarter from IMBs in our U.S. mortgage business of approximately $5 million of annualized subscription revenues”
Churn: 8.6% (Q1 2024) — “Churn in the quarter of annualized subscription revenues was $8.6 million related to prior year M&A activity, independent mortgage banks downsizing or going out of business”
Net revenue retention: 148% (FY2023) — “Our subscription revenue retention rate for fiscal '23 was 148% or 125%, excluding SimpleNexus.”
Churn: 5% (FY2023) — “we experienced elevated churn from independent mortgage banks bring our total company churn to just under 5% in fiscal '23.”
Net revenue retention: 130% (guidance) — “I think 130% is a range that we're comfortable in looking at towards the future”
Net revenue retention: 133% (FY2022) — “Our subscription revenue retention rate for fiscal '22 was 133%, down from 155% in fiscal '21”
Churn: 2.5% (FY2022) — “Our churn rate, including PPP contracts that concluded in the fiscal year, remained in line with our historical average of 2% to 3% of annualized subscription revenue”
Net revenue retention: 143% (FY2021 excl. PPP) — “if you take out PPP, its impact for fiscal '21, our net revenue retention number came in at 143% for the year”
Net revenue retention: 155% (FY2021) — “This helped drive our subscription revenue retention rate at year-end to 155%, up from 147% last year”
Net revenue retention: 147% (FY2020) — “helped drive the 147% subscription revenue retention rate for fiscal 2020”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.