BigGo Finance
In their words
“BigGo Finance reported total revenue growth of 10.9% year-over-year to $3.01 billion, with retention rates showing slight improvement on its earnings call.”
“BigGo Finance doubled its Net Promoter Score after adopting simulation-driven evaluations, while self-service rates rose 4 percentage points.”
NPS disclosures (1)
BigGo Finance doubled its Net Promoter Score after adopting simulation-driven evaluations, while self-service rates rose 4 percentage points.
Retention disclosures (1)
BigGo Finance reported total revenue growth of 10.9% year-over-year to $3.01 billion, with retention rates showing slight improvement on its earnings call.
Lighthouse companies in Technology
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.