Verticals / Business services / HR, payroll & PEO
HR, payroll & PEO
73
Companies
with a public disclosure
33
Gave a number
a disclosed NPS
69
Median latest NPS
last 3 years
8
Silent
known companies, nothing published
Lighthouse companies
Barrett Business Services, Inc.
HR, payroll & PEO · barrettbusiness.com
69NPS · 2025
20242025
Retention 95% · 2019
“BBSI's Net Promoter Score increased by 5 points to 69, indicating higher client satisfaction and value recognition.”
Latest: tipranks.com
CP
Career Partners International
HR, payroll & PEO · careerpartners.com
82NPS · 2026
20152026
“Career Partners International's Net Promoter Score of +82 places it among the highest-rated professional services firms globally.”
Latest: cpiworld.com
SC
Sterling Check Corp.
HR, payroll & PEO · sterlingcheck.com
46NPS · 2024
20212024
GRR 96% · 2024
“Trusted brand with our clients as evidenced by the average tenure of our top 100 clients, based on 2023 and 2022 total revenue, at over nine years, our average client net…”
Latest: SEC 10-K annual report
J
Justworks
HR, payroll & PEO · justworks.com
58NPS · 2022
20212022
NRR 128% · 2022
“And brand affinity within this segment of the SMB market has enabled us to establish a 5-year historical average Net Promoter Score® (“NPS”) of 58% for the fiscal year en…”
Latest: SEC S-1 IPO prospectus
Alight
HR, payroll & PEO · alight.com
93NPS · 2021
20202021
“Alight achieved a +90 Net Promoter Score through AI and data-driven engagement solutions.”
Latest: SEC 8-K filing
HV
Hire Ventures
HR, payroll & PEO
100NPS · 2026
20262026
“Hire Ventures has maintained a Net Promoter Score of 100 for multiple years.”
Latest: natlawreview.com
A
Accurate
HR, payroll & PEO · accurate.com
68NPS · 2026
“Accurate named G2 Leader in Background Screening with 68 Net Promoter Score and high satisfaction scores across customer experience.”
Latest: morningstar.com
SH
Supplemental Health Care
HR, payroll & PEO · shcstaff.com
70NPS · 2026
“Supplemental Health Care's candidate Net Promoter Score reached 70%, more than double the 30% industry average.”
Latest: prnewswire.com
OneDigital
HR, payroll & PEO · onedigital.com
65NPS · 2025
“OneDigital says it has “maintained an average net promoter score of 65 (-100 to +100) nationally” among clients surveyed after their benefits renewal, against an industry…”
Latest: onedigital.com
HG
HeadHunter Group PLC
HR, payroll & PEO · hh.ru
68NPS · 2019
20182019
“According to a customer survey conducted by Ipsos in November 2017, our Net Promoter Score reached 68 points, which reflects our relentless focus on customer satisfaction…”
Latest: SEC F-1 IPO prospectus
Trio Workforce Solutions
HR, payroll & PEO · trioworkforce.com
79NPS · 2026
“Trio Workforce Solutions earned Net Promoter Score of 79%, significantly outperforming the industry benchmark of 45%, earning ClearlyRated's Best of Staffing Client Award…”
Latest: prweb.com
More companies
Number of entries in brackets.
Automatic Data Processing, Inc.54TriNet34Insperity, Inc.27Paychex27Bright Horizons Family Solutions Inc.18Paylocity Holding Corporation14Ceridian11Benefitfocus7Gevity HR Inc7HireRight Holdings Corp7Kenexa Corp7CorVel Corp6Watson Wyatt & Co Holdings6Asure Software, Inc.5Paycor HCM, Inc.5G&A Partners3Jem3Simploy3TALEO CORP3WageWorks, Inc.3247Hire2Consilium Staffing2EmployBridge2HRsoft2IntelliCorp2Job&Talent2Multiplier2Parlem2PaySauce2PeopleKeep2Randstad RiseSmart2RiseSmart2Technology Partners2ACI Specialty Benefits1Advantage Payroll Services Inc1Apex HCM1BambooHR1Buck1Crescent Payroll Solutions1Crosschq1Engage PEO1Equity Methods1Fingercheck1Hooper Holmes Inc1Ironside Human Resources1Labor First1MSA (Employee Assistance Programme provider)1MidAmerica Administrative & Retirement Solutions1Nextep1Plum1Prestige Employee Administrators1Professional Diversity Network, Inc.1Questco1Reputation House1SDWorx1SHL1TASC1That's Good HR1Total Administrative Services Corporation1Vita1Working Transitions1
Silent
Companies we know of in hr, payroll & peo that have published nothing on NPS or retention.
F
Internal Communications Platform
HP
Payroll Services
HP
HR Platform
P
Workforce Scheduling Software
P
Internal Communications Software
PL
Payroll Processing
S
HR & Payroll Services
W
Employee Engagement Software
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.