NPS Intelligence (beta)

Disclosed NPS & retention by vertical

Verticals  /  Business services  /  HR, payroll & PEO

HR, payroll & PEO

73
Companies
with a public disclosure
33
Gave a number
a disclosed NPS
69
Median latest NPS
last 3 years
8
Silent
known companies, nothing published

Lighthouse companies

Barrett Business Services, Inc.
HR, payroll & PEO · barrettbusiness.com
BBSI3 NPS disclosures
69NPS · 2025
20242025
Retention 95% · 2019
“BBSI's Net Promoter Score increased by 5 points to 69, indicating higher client satisfaction and value recognition.”
— reported by tipranks.com · 28 Feb 2025
Latest: tipranks.com
Career Partners International
HR, payroll & PEO · careerpartners.com
6 NPS disclosures
82NPS · 2026
20152026
“Career Partners International's Net Promoter Score of +82 places it among the highest-rated professional services firms globally.”
— reported by cpiworld.com · 21 Oct 2026
Latest: cpiworld.com
Sterling Check Corp.
HR, payroll & PEO · sterlingcheck.com
5 NPS disclosures
46NPS · 2024
20212024
GRR 96% · 2024
“Trusted brand with our clients as evidenced by the average tenure of our top 100 clients, based on 2023 and 2022 total revenue, at over nine years, our average client net…”
— Sterling Check Corp. · SEC 10-K annual report · filed 6 Mar 2024
Latest: SEC 10-K annual report
Justworks
HR, payroll & PEO · justworks.com
4 NPS disclosures
58NPS · 2022
20212022
NRR 128% · 2022
“And brand affinity within this segment of the SMB market has enabled us to establish a 5-year historical average Net Promoter Score® (“NPS”) of 58% for the fiscal year en…”
— Justworks · SEC S-1 IPO prospectus · filed 27 Jun 2022
Latest: SEC S-1 IPO prospectus
Alight
HR, payroll & PEO · alight.com
ALIT
93NPS · 2021
20202021
“Alight achieved a +90 Net Promoter Score through AI and data-driven engagement solutions.”
— reported by valdostadailytimes.com · 4 Mar 2020
Latest: SEC 8-K filing
Hire Ventures
HR, payroll & PEO
100NPS · 2026
20262026
“Hire Ventures has maintained a Net Promoter Score of 100 for multiple years.”
— reported by natlawreview.com · 27 Jun 2026
Latest: natlawreview.com
Accurate
HR, payroll & PEO · accurate.com
68NPS · 2026
“Accurate named G2 Leader in Background Screening with 68 Net Promoter Score and high satisfaction scores across customer experience.”
— reported by morningstar.com · 12 Sep 2026
Latest: morningstar.com
Supplemental Health Care
HR, payroll & PEO · shcstaff.com
70NPS · 2026
“Supplemental Health Care's candidate Net Promoter Score reached 70%, more than double the 30% industry average.”
— reported by prnewswire.com · 4 Feb 2026
Latest: prnewswire.com
OneDigital
HR, payroll & PEO · onedigital.com
65NPS · 2025
“OneDigital says it has “maintained an average net promoter score of 65 (-100 to +100) nationally” among clients surveyed after their benefits renewal, against an industry…”
— reported by onedigital.com · 24 Apr 2025
Latest: onedigital.com
HeadHunter Group PLC
HR, payroll & PEO · hh.ru
3 NPS disclosures
68NPS · 2019
20182019
“According to a customer survey conducted by Ipsos in November 2017, our Net Promoter Score reached 68 points, which reflects our relentless focus on customer satisfaction…”
— HeadHunter Group PLC · SEC F-1 IPO prospectus · filed 25 Apr 2019
Latest: SEC F-1 IPO prospectus
Trio Workforce Solutions
HR, payroll & PEO · trioworkforce.com
79NPS · 2026
“Trio Workforce Solutions earned Net Promoter Score of 79%, significantly outperforming the industry benchmark of 45%, earning ClearlyRated's Best of Staffing Client Award…”
— reported by prweb.com · 2 Jun 2026
Latest: prweb.com
DianaHR
HR, payroll & PEO · dianahr.com
90NPS · 2025
“DianaHR reports a Net Promoter Score above 90% and zero customer churn to date.”
— reported by peoplematters.in · 17 Sep 2025
Latest: peoplematters.in

More companies

Number of entries in brackets.

Silent

Companies we know of in hr, payroll & peo that have published nothing on NPS or retention.

Internal Communications Platform
Payroll Services
HR Platform
Workforce Scheduling Software
Internal Communications Software
Payroll Processing
HR & Payroll Services
Employee Engagement Software

About these figures

Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.

NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.