WageWorks, Inc.
wageworks.com ↗In their words
“Maintained a greater than 90% annual renewal rate for enterprise clients (based on annual revenue).”
“Q1 Road Show – increased WageWorks Q4 Enterprise Client Net Promoter Score 2018 Revenue (NPS) Increased YoY from 42 in 2017 to 51 in 2018 Enterprise client engagement from New Sales WageWorks Q4 Enterprise Client Satisfaction Increased •”
“Maintained a greater than 93% annual renewal rate for enterprise clients (based on annual revenue)”
NPS disclosures (1)
Q1 Road Show – increased WageWorks Q4 Enterprise Client Net Promoter Score 2018 Revenue (NPS) Increased YoY from 42 in 2017 to 51 in 2018 Enterprise client engagement from New Sales WageWorks Q4 Enterprise Client Satisfaction Increased •
Retention disclosures (2)
Retention rate (enterprise clients): 90% (FY2018) — “Maintained a greater than 90% annual renewal rate for enterprise clients (based on annual revenue).”
Retention rate (enterprise clients): 93% (FY2017) — “Maintained a greater than 93% annual renewal rate for enterprise clients (based on annual revenue)”
Lighthouse companies in Business services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.