Alight
alight.com ↗In their words
“On the customer care front, service levels have improved, and we're proud that our NPS score related to annual enrollment increased 12 points this past year.”
“Alight reports a high client retention rate of 98%, with top clients averaging over a decade of tenure, indicating strong loyalty.”
“Alight achieved a +90 Net Promoter Score through AI and data-driven engagement solutions.”
Disclosed NPS over time
Every Net Promoter Score Alight has published, by date.
NPS disclosures (4)
On the customer care front, service levels have improved, and we're proud that our NPS score related to annual enrollment increased 12 points this past year.
Improved service satisfaction +76 Benefits net promoter score 93% Service satisfaction ____________________ Note: Analysis reflects NPV of estimated cash flow benefit divided by NPV of Alight fees, and assumes ROI NPV discount rate o f 1 0%.
Alight achieved a +90 Net Promoter Score through AI and data-driven engagement solutions.
Alight Solutions received Verint Customer Engagement Excellence Award and is building a foundation for improving transaction NPS across its organization.
Retention disclosures (1)
Alight reports a high client retention rate of 98%, with top clients averaging over a decade of tenure, indicating strong loyalty.
Lighthouse companies in Business services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.