Verticals / Retail & e-commerce / Home improvement & furniture
Home improvement & furniture
49
Companies
with a public disclosure
24
Gave a number
a disclosed NPS
67
Median latest NPS
last 3 years
9
Silent
known companies, nothing published
Lighthouse companies
Home Depot
Home improvement & furniture · homedepot.com
70NPS · 2012
20112012
“Through this and other efforts, we have improved our customer satisfaction surveys such that our net promoter score is consistently over 70%.”
Latest: SEC 10-Q quarterly report
Bob's Discount Furniture, Inc.
Home improvement & furniture · bobsfurniture.com
91NPS · 2026
20262026
“Bob's Discount Furniture increased its Net Promoter Score from 76 in September 2022 to 91 in September 2025, per S-1 filing.”
Latest: customerexperiencedive.com
Temple & Webster
Home improvement & furniture · templeandwebster.com.au
60NPS · 2026
20232026
“Temple & Webster reported Net Promoter Score of 60% in FY26, slightly below 61% in FY25.”
Latest: investing.com
Lovesac Co
Home improvement & furniture · lovesac.com
64NPS · 2024
“Customer Relationships: Industry leading CSAT & NPS...”
Latest: SEC 8-K filing
Byggmax
Home improvement & furniture · byggmax.se
56NPS · 2026
20262026
“Byggmax Group AB reported a Net Promoter Score of 56 in September 2026 across its 210-store Nordic network.”
Latest: gurufocus.com
Clas Ohlson
Home improvement & furniture · clasohlson.com
52NPS · 2026
“Clas Ohlson's Net Promoter Score held steady at 52 in Q1 2026/27, indicating strong customer loyalty.”
Latest: investing.com
FC
Floor Coverings International
Home improvement & furniture · floorcoveringsinternational.com
82NPS · 2025
“Floor Coverings International reports an industry-leading Net Promoter Score of 82% as it enters 2025 with strong momentum.”
Latest: wgntv.com
DutchCrafters
Home improvement & furniture · dutchcrafters.com
80NPS · 2025
“DutchCrafters reported a 2024 Net Promoter Score of 80, exceeding industry benchmarks for the online furniture retailer.”
Latest: furnituretoday.com
Fab Glass and Mirror
Home improvement & furniture · fabglassandmirror.com
9NPS · 2026
“Fab Glass and Mirror holds a Net Promoter Score of 9.19/10, described as elite performance backed by premium quality and service.”
Latest: fabglassandmirror.com
Upbound Group, Inc.
Home improvement & furniture · upboundgroup.com
70NPS · 2024
“Acima maintains an A+ rating with the Better Business Bureau and has a strong net promoter score of 70 for returning customers, demonstrating the value, simplicity and im…”
Latest: SEC 8-K filing
MI
MillerKnoll, Inc.
Home improvement & furniture · millerknoll.com
60NPS · 2017
“Early results from this work have helped drive improvement in our net promoter scores from around 150 at this time last year to nearly 60 today, a meaningful move towards…”
Latest: Earnings call, Q2 2018
More companies
Number of entries in brackets.
Floor & Decor Holdings, Inc.10At Home Group Inc.7DFS Furniture PLC6Select Comfort4Bed Bath & Beyond3Lowe's3Pepperfry3Cali Bamboo2Casper2Ikea2Simba2Tuft & Needle2Williams-Sonoma21847 Goedeker Inc.1Art of Drawers1Article1Birdnest1Bob Mills1Bob Mills Furniture1Care/of1Cityfurnish1Courts Singapore1Crate & Barrel1Danube Home1Dunelm1E&S1Emmiera Group1Empire Today1Hooker Furniture1LL Flooring Holdings, Inc.1Orscheln Farm & Home1Ruggable1ServeCo North America1Storr Office Environments1The Whitakers (Kitchen and Bath franchise)1Vinod Cookware1Wickes1
Silent
Companies we know of in home improvement & furniture that have published nothing on NPS or retention.
C
Home Improvement Retail
EA
Furniture Retail
HF
Furniture Retail
LZ
Furniture Retail
NS
Furniture Retail
O
Home Decor Retail
TC
Flooring Retail
TL
Tools Retail
HS
Online Furniture Retail
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.