Bed Bath & Beyond
bedbathandbeyond.com ↗In their words
“Bed Bath & Beyond's Welcome Rewards loyalty program drives traffic, sales and customer retention.”
NPS disclosures (2)
BOPIS represented 17% of digital sales; >80% of BOPIS orders were ready within 2 hours; high NPS score of 81 • >220,000 Same Day Delivery orders (service was launched in Q3);
BATH & BEYOND 31JANUARY … /5/20 12/5/20 12/5/20 New digital customers visits, growing 50% YoY app downloads Increase in Net Promoter Score for digital YoY DIGITAL & COMMERICAL UPDATE 32BED BATH & BEYOND BED BATH & BEYOND 33 OPERATIONS UPDATE ✓…
Retention disclosures (1)
Bed Bath & Beyond's Welcome Rewards loyalty program drives traffic, sales and customer retention.
Lighthouse companies in Retail & e-commerce
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.