Casper
casper.com ↗In their words
“Powerful Brand and Engaged Community 1MM+ happy customers in our community(1) 48% 79% Share of Voice in Social Media, (3) More than twice as large as our Positive Brand Sentiment nearest competitor(2) 65% Net Promoter Score 34% as of 1Q20(1) 23 U.S.”
“Casper partners with Katapult, citing track record of high net promoter scores and customer repeat purchase rates.”
NPS disclosures (2)
Casper partners with Katapult, citing track record of high net promoter scores and customer repeat purchase rates.
Powerful Brand and Engaged Community 1MM+ happy customers in our community( … Share of Voice in Social Media, (3) More than twice as large as our Positive Brand Sentiment nearest competitor(2) 65% Net Promoter Score 34% as of 1Q20(1) 23 U.S.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Retail & e-commerce
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.