Select Comfort
sleepnumber.com ↗In their words
“Sleep Number's new mattress line achieved a 27-point improvement in Net Promoter Score compared to prior entry-level C series models.”
“We are seeing early signs of positive customer reviews and improved Net Promoter Score for ComfortMode. In addition, performance for the quarter is in line with our expectations as disclosed on our last earnings call.”
“Select Comfort pioneered the introduction of the net promoter system in creating customer experience strategies.”
NPS disclosures (4)
Sleep Number's new mattress line achieved a 27-point improvement in Net Promoter Score compared to prior entry-level C series models.
“We are seeing early signs of positive customer reviews and improved Net Promoter Score for ComfortMode. In addition, performance for the quarter is in line with our expectations as disclosed on our last earnings call.
Select Comfort pioneered the introduction of the net promoter system in creating customer experience strategies.
Kathy for her many contributions over the past eleven years, specifically her leadership of our customer experience “Net Promoter System” across the organization and the advancement of our supply chain capabilities," said Shelly Ibach, president and…
Retention disclosures (0)
No retention figures yet.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.