Tuft & Needle
tuftandneedle.com ↗In their words
“Tuft & Needle earned the highest customer loyalty score (NPS of 74) in the mattress market under new CEO Shelley Huff.”
“Tuft & Needle waited until its Net Promoter Score reached 65 before listing on Amazon to ensure product quality confidence.”
Disclosed NPS over time
Every Net Promoter Score Tuft & Needle has published, by date.
NPS disclosures (2)
Tuft & Needle earned the highest customer loyalty score (NPS of 74) in the mattress market under new CEO Shelley Huff.
Tuft & Needle waited until its Net Promoter Score reached 65 before listing on Amazon to ensure product quality confidence.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Retail & e-commerce
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.