Lowe's
lowes.com ↗In their words
“In closing, I cannot be more pleased with the improvements we are making in our stores as reflected in our strong Net Promoter Scores and a recent third-party study.”
“Lowe's links MyLowe's and Pro rewards programmes with Live Nation to deepen customer loyalty and retention.”
“Lowe's created an ecosystem of different loyalty programs under leadership experienced in customer retention for pros and homeowners.”
NPS disclosures (1)
In closing, I cannot be more pleased with the improvements we are making in our stores as reflected in our strong Net Promoter Scores and a recent third-party study.
Retention disclosures (2)
Lowe's links MyLowe's and Pro rewards programmes with Live Nation to deepen customer loyalty and retention.
Lowe's created an ecosystem of different loyalty programs under leadership experienced in customer retention for pros and homeowners.
Lighthouse companies in Retail & e-commerce
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.