Pepperfry
pepperfry.com ↗In their words
“Pepperfry maintained an NPS of 73 in FY22 while widening operational losses and improving delivery timelines.”
“Pepperfry maximizes customer retention using analytics, according to Chief Product Officer Deepak Sharma.”
“Pepperfry uses NPS scores (9–10) to identify customers for product review and ratings.”
NPS disclosures (2)
Pepperfry maintained an NPS of 73 in FY22 while widening operational losses and improving delivery timelines.
Pepperfry uses NPS scores (9–10) to identify customers for product review and ratings.
Retention disclosures (1)
Pepperfry maximizes customer retention using analytics, according to Chief Product Officer Deepak Sharma.
Lighthouse companies in Retail & e-commerce
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.