Williams-Sonoma
williams-sonomainc.com ↗In their words
“Key performance indicators like customer satisfaction, service metrics and Net Promoter Scores all improved significantly in the first quarter.”
“We are pleased with our high Net Promoter Scores, both in-store and in home, but we see more opportunity to improve. We know that providing our associates with new tools and training has a direct impact on our customer experience.”
NPS disclosures (2)
We are pleased with our high Net Promoter Scores, both in-store and in home, but we see more opportunity to improve. We know that providing our associates with new tools and training has a direct impact on our customer experience.
Key performance indicators like customer satisfaction, service metrics and Net Promoter Scores all improved significantly in the first quarter.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Retail & e-commerce
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.