Upbound Group, Inc.
upboundgroup.com ↗In their words
“Our customers have clearly shown a preference for texting, for example and that's improving net promoter scores and improving labor efficiency.”
“Acima maintains an A+ rating with the Better Business Bureau and has a strong net promoter score of 70 for returning customers, demonstrating the value, simplicity and importance of Acima’s lease-to-own solutions to improve their quality of life.”
NPS disclosures (2)
Acima maintains an A+ rating with the Better Business Bureau and has a strong net promoter score of 70 for returning customers, demonstrating the value, simplicity and importance of Acima’s lease-to-own solutions to improve their quality of life.
Our customers have clearly shown a preference for texting, for example and that's improving net promoter scores and improving labor efficiency.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Retail & e-commerce
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.