Digital banks
62
Companies
with a public disclosure
29
Gave a number
a disclosed NPS
70
Median latest NPS
last 3 years
1
Silent
known companies, nothing published
Lighthouse companies
NH
Nu Holdings Ltd.
Digital banks · nu.com
84NPS · 2025
“Nu Holdings earned an NPS of 84 among its customer base in 2024 while increasing customer base by 22%.”
Latest: pymnts.com
Inter & Co, Inc.
Digital banks · interco.com.br
88NPS · 2026
“Our ability to deliver a consistent and superior client experience is also reflected in our industry-leading Net Promoter Score (NPS) of 88, which highlights both the sat…”
Latest: SEC 6-K report
Ally Financial Inc.
Digital banks · ally.com
70NPS · 2024
Retention 95% · 2026
“1 million savings customers engage with other products and features, driving ‘sticky’ customer relationships (3) – Maintained net promoter score of 70 while consistently …”
Latest: SEC 8-K filing
BA
Bigbank AS
Digital banks · bigbank.eu
58NPS · 2026
“Bigbank AS reported a Net Promoter Score of 58 in July 2026, unchanged from the prior period.”
Latest: globenewswire.com
Monzo
Digital banks · monzo.com
76NPS · 2026
“Monzo reported strong profitable growth with NPS rising to 76, driven by business banking expansion with customers surging 45% to over 905k.”
Latest: ffnews.com
Atom Bank
Digital banks · atombank.com
88NPS · 2024
“Digital bank Atom Bank delivered a customer Net Promoter Score of 88+ while maintaining 5* ratings across Trustpilot and app stores.”
Latest: netimesmagazine.co.uk
Chime
Digital banks · chime.com
80NPS · 2025
NRR 100% · 2026Retention 90% · 2026
“It's actually our highest NPS product today. In fact, our NPS on instant loans is around 80% -- 80 points.”
Latest: Earnings call, Q3 2025
Nubank
Digital banks · nubank.com
94NPS · 2024
“Nubank reports a Net Promoter Score of approximately 94-95%, significantly higher than the average US bank score of 19-20%.”
Latest: disruptafrica.com
Judo Bank
Digital banks · judocapital.com.au
58NPS · 2026
“Judo Bank reports a lending Net Promoter Score of 58 as it expands its SME customer base and deposit balances by 24% in FY26.”
Latest: kalkinemedia.com
MOVE Bank
Digital banks · movebank.org
52NPS · 2025
“MOVE Bank achieved an NPS of +51.7, far surpassing the big four bank average of –17 and other mutuals.”
Latest: getthewordout.com.au
WB
Wio Bank
Digital banks
74NPS · 2025
“Wio Bank achieved a net promoter score of 74, well above industry averages, earning Middle East's best digital bank 2025.”
Latest: euromoney.com
More companies
Number of entries in brackets.
Capital One15GoTyme Bank7Ubank4RCI Banque3Virgin Money3Mobilize Financial Services2Suncorp Bank2TMRW2Tangerine2TymeBank2Vida Bank2illimity210x Banking1ARM Business Bank1BM Technologies (BMTX)1BankMobile1Black Banx1Bunq1CIT GROUP INC1Cashplus Bank1CivilisedBank1Coop Pank1Current1EQ Bank1Equa bank1FinecoBank1GXBank1Grasshopper1ING Direct1JMJ Fintech Limited1Kakaobank1Keytrade Bank1Kippa1Mirador1Monese1Mox1Openbank by Santander1Recognise Bank1S-Bank1SBDA Group / FinSight Ventures1Shawbrook1Solaris1Starling1The Bancorp, Inc.1Tinkoff1Torpago1Up1Varo1VersaBank1monobank1
Silent
Companies we know of in digital banks that have published nothing on NPS or retention.
E
Digital Bank
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.