Ubank
In their words
“Ubank's Net Promoter Score rose from 5th place in 2022 to 2nd place, demonstrating improved customer loyalty.”
“Ubank's CEO highlighted the bank's Net Promoter Score improvement, positioning it as the second-ranked bank in the country.”
“UBank reported a negative net promoter score and historically low market share among younger customers.”
NPS disclosures (4)
Ubank's Net Promoter Score rose from 5th place in 2022 to 2nd place, demonstrating improved customer loyalty.
Ubank's CEO highlighted the bank's Net Promoter Score improvement, positioning it as the second-ranked bank in the country.
UBank reported a negative net promoter score and historically low market share among younger customers.
UBank's RoboBrain AI has improved employee satisfaction based on employee net promoter score and reduced call handling time.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Banking
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.