Ping An Bank
pinganbank.com ↗In their words
“Ping An Bank found itself facing weak customer engagement and alarmingly low net promoter scores, requiring strategic digital improvements.”
NPS disclosures (2)
Ping An Bank upgraded to AAA in MSCI ESG ratings reported a Net Promoter Score of 91.0% in 2025, with 10.43% year-on-year decline in complaints.
Ping An Bank found itself facing weak customer engagement and alarmingly low net promoter scores, requiring strategic digital improvements.
Retention disclosures (0)
No retention figures yet.
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Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.