Atom Bank
atombank.com ↗In their words
“Digital bank Atom Bank delivered a customer Net Promoter Score of 88+ while maintaining 5* ratings across Trustpilot and app stores.”
“Atom Bank CEO highlights bank's highest Trustpilot rating and net promoter score of plus 88, significantly better than rivals.”
“Atom Bank achieved a customer Net Promoter Score of +88 during the Covid-19 period.”
Disclosed NPS over time
Every Net Promoter Score Atom Bank has published, by date.
NPS disclosures (11)
Digital bank Atom Bank delivered a customer Net Promoter Score of 88+ while maintaining 5* ratings across Trustpilot and app stores.
Atom Bank CEO highlights bank's highest Trustpilot rating and net promoter score of plus 88, significantly better than rivals.
Atom Bank consistently delivers Net Promoter Scores in the high 80s across app stores and Trustpilot.
Atom Bank achieved a customer Net Promoter Score of +88 during the Covid-19 period.
Atom Bank achieved table-topping business customer Net Promoter Score of +88 with fraud-free lending.
Atom's CEO reports that four-day working week has shown no detrimental impact on Net Promoter Score or customer loyalty metrics.
Atom Bank reported a Net Promoter Score of +76 alongside a Trustpilot rating of 4.6 as evidence of solid customer experience progress.
Atom Bank reported an NPS of +88 from business lending customers, reflecting strong customer support.
Atom Bank reported latest Net Promoter Score of +76 and Trustpilot rating of 4.6/5 during £40M funding round.
Atom Bank is rated as the number one provider by Net Promoter Score in the U.K. for savings products, cited by BBVA in its stake increase announcement.
Atom is rated as the number one provider by net promoter score in the UK for savings products.
Retention disclosures (0)
No retention figures yet.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.