Virgin Money
virginmoney.com ↗In their words
“Virgin Money improved its net promoter score to +40, up from +29 at the end of 2016.”
“Virgin Money reported NPS improved to +39, reaching new highs in customer satisfaction in its profit announcement.”
“Virgin Money reports significant increase in overall customer advocacy with more customers recommending the company to friends and family.”
Disclosed NPS over time
Every Net Promoter Score Virgin Money has published, by date.
NPS disclosures (3)
Virgin Money reports significant increase in overall customer advocacy with more customers recommending the company to friends and family.
Virgin Money improved its net promoter score to +40, up from +29 at the end of 2016.
Virgin Money reported NPS improved to +39, reaching new highs in customer satisfaction in its profit announcement.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Banking
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.