Monzo
monzo.com ↗In their words
“Monzo reported strong profitable growth with NPS rising to 76, driven by business banking expansion with customers surging 45% to over 905k.”
“Monzo reports average net promoter score of +70 during FY25 alongside revenue milestone exceeding £1bn.”
“Monzo's net promoter score of +80 contrasts sharply with HSBC's -14 in a 12-month competitive period.”
Disclosed NPS over time
Every Net Promoter Score Monzo has published, by date.
NPS disclosures (7)
Monzo reported strong profitable growth with NPS rising to 76, driven by business banking expansion with customers surging 45% to over 905k.
Monzo reports average net promoter score of +70 during FY25 alongside revenue milestone exceeding £1bn.
Monzo's net promoter score of +80 contrasts sharply with HSBC's -14 in a 12-month competitive period.
Monzo has a net promoter score of about 80, compared with big banks that took a $2bn brand hit.
Monzo's 2019 Annual Report shows Net Promoter Score steady at approximately +80, with multiple customer service awards.
UK challenger bank Monzo discloses Net Promoter Score of around 80 alongside investment round announcement.
Monzo, hitting one million customer mark, has gained a reputation for world-class customer service proven by Net Promoter Score.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Banking
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.