MOVE Bank
movebank.org ↗In their words
“MOVE Bank achieved an NPS of +51.7, far surpassing the big four bank average of –17 and other mutuals.”
“MOVE Bank achieved an NPS of +51.7 in its 2025 Member Survey, an increase of 3.5 points from the previous year.”
“MOVE Bank won 2025 Mozo Award for Australia's Best Small Customer based on Roy Morgan Consumer Advocacy and Net Promoter Score metrics in the Banking Sector.”
Disclosed NPS over time
Every Net Promoter Score MOVE Bank has published, by date.
NPS disclosures (3)
MOVE Bank achieved an NPS of +51.7, far surpassing the big four bank average of –17 and other mutuals.
MOVE Bank achieved an NPS of +51.7 in its 2025 Member Survey, an increase of 3.5 points from the previous year.
MOVE Bank won 2025 Mozo Award for Australia's Best Small Customer based on Roy Morgan Consumer Advocacy and Net Promoter Score metrics in the Banking Sector.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Banking
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.