ID
ING Direct
38
Latest disclosed NPS
22 Nov 2014
1
NPS entries
1 with a number
2014
Years covered
1 entries in all
In their words
“ING Direct achieved a Net Promoter Score of +38, described as the clear winner compared to the industry average among Australian banks.”
NPS disclosures (1)
22 Nov 2014
NPS38
ING Direct achieved a Net Promoter Score of +38, described as the clear winner compared to the industry average among Australian banks.
— reported by prwire.com.au · 22 Nov 2014 · NI-DC38B74
prwire.com.au ↗Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Banking
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.