NPS Intelligence (beta)

The Company enjoyed strong customer advocacy; achieved high Net Promoter Scores across lines of business, products, and digital experiences; and earned external accolades for our products and customer service. ∎ Continued Investments in Our Long-term…

We continued to enjoy strong customer advocacy; achieve high Net Promoter Scores across our businesses, products, and digital experiences; and earn external accolades for our customer service.

Net Promoter Scores, which measure how likely our customers are to recommend Capital One products and services, remained high across all of our major businesses.

Net Promoter Scores, which measure how likely our customers are to recommend Capital One products and services, remained extremely high across all of our major businesses.

And some of the – we notice it in net promoter scores and occasional awards that Capital One wins. The new products we’ve been able to innovate things like Capital One Shopping, virtual cards, dealer navigator, instant issuance.

Net Promoter Scores, which measure how likely a customer is to recommend our products and services, reached record highs across a number of our major businesses.

Capital One leads US banks in customer satisfaction and gained higher customer retention.

…We're strengthening our brand and customer franchise, evidenced by high Net Promoter Scores and J.D. Power naming Capital One, the leading mobile banking app.

…diversity awareness and capability of our leaders, and supporting racial equity and inclusion in our communities ∎ Achieved strong Net Promoter Scores across all of our key businesses despite the stress and uncertainty of the pandemic ∎ Broadened the…

…affected individuals when appropriate, and monitored customer engagement and servicing channels for feedback ∎ Achieved strong Net Promoter Scores across all of our key businesses despite the challenging environment following the Cybersecurity…

…job, and maintained a high bar for talent and diversity ∎ Recorded high associate engagement and morale scores, and voluntary attrition remained low ∎ Strong Net Promoter Scores across all of our consumer lending and retail banking businesses, with U.S.

We also see it in the customer experience that by all the metrics that we look at, Net Promoter Scores, some of the external rankings that you see out there.

…advocacy ∎ Brand ∎ Corporate reputation and community engagement ∎ Live our values and champion our culture ∎ Strong Net Promoter Scores across all of our consumer lending and retail banking businesses ∎ Our flagship Mobile Banking application…

…is the first in wallet rate, what is the mix, the profile of how heavy your spenders are when you're getting them, what is happening to customer metrics on customer satisfaction, net promoter scores, the digital experience, and we have had nothing…

Capital One leads US banks in customer satisfaction and gained higher customer retention rates.