Verticals / Travel, hospitality & leisure / Theme parks & live events
Theme parks & live events
78
Companies
with a public disclosure
37
Gave a number
a disclosed NPS
79
Median latest NPS
last 3 years
0
Silent
known companies, nothing published
Lighthouse companies
PA
Pursuit Attractions and Hospitality, Inc.
Theme parks & live events · pursuitcollection.com
75NPS · 2026
“Pursuit Attractions achieved a net promoter score of 75 in December 2025.”
Latest: investing.com
Tākina
Theme parks & live events · takina.co.nz
83NPS · 2026
“Tākina's Net Promoter Score climbed from +56 to +83 over the past year, paired with surging customer satisfaction.”
Latest: ttgmice.com
H
Hyve
Theme parks & live events · hyve.com
46NPS · 2025
“Hyve's shows achieved an average Net Promoter Score of +46 during 2024, alongside 60% revenue growth.”
Latest: exhibitionnews.uk
Queen Elizabeth Park
Theme parks & live events · vancouverparks.ca
80NPS · 2026
“Queen Elizabeth Park has a Net Promoter Score of 80 percent, reflecting outstanding visitor satisfaction and trusted reputation.”
Latest: coliseum-online.com
Gotham FC
Theme parks & live events · gothamfc.com
85NPS · 2025
“Gotham FC's Keep Her in the Game workshop programme received an NPS of 85 from parent participants.”
Latest: gothamfc.com
FedEx St. Jude Championship
Theme parks & live events · fedexstjudechampionship.com
80NPS · 2026
“FedEx St. Jude Championship reported an initial Net Promoter Score in the 80s for 2026, up from 71 the prior year.”
Latest: bizjournals.com
Cité du Vin
Theme parks & live events · laciteduvin.com
70NPS · 2026
“Cité du Vin earned a Net Promoter Score of 69.8 in its 10th anniversary year, up one point from 2024.”
Latest: harpers.co.uk
Hobbiton
Theme parks & live events · hobbiton.com
89NPS · 2025
“Hobbiton's net promoter score rose from 82 to 89, reflecting increased visitor satisfaction.”
Latest: tourismticker.com
Auckland FC
Theme parks & live events · aucklandfc.co.nz
78NPS · 2026
“Auckland FC's A-League Grand Final match achieved a Net Promoter Score of 78, more than 20 points above typical scoring for similar-sized sporting events.”
Latest: aucklandfc.co.nz
Pensacola Blue Wahoos
Theme parks & live events · pensacolabluewahoos.com
88NPS · 2025
“Pensacola Blue Wahoos achieved Net Promoter Score of +88 during 2024 season with 26 home-game sellouts.”
Latest: pnj.com
ES
Eden Sessions
Theme parks & live events · edensessions.com
79NPS · 2026
“Eden Sessions recorded a Net Promoter Score of 79, considered world-class for the live music industry.”
Latest: cornishstuff.com
EI
Encore Inc.
Theme parks & live events · encoreinc.com
16NPS · 2026
“Our key performance metrics, gathered through our internal customer satisfaction surveys which are distributed to customers at the conclusion of an event, reflect an 89% …”
Latest: SEC S-1 IPO prospectus
More companies
Number of entries in brackets.
Emerald Holding, Inc.11Madison Square Garden Sports Corp.11Six Flags Entertainment Corporation10Atlanta Braves Holdings, Inc.6Dave & Buster's Entertainment, Inc.5Bright Lights Parent Corp.3Chuck E. Cheese3AMC2NRL (National Rugby League)2PGA Jr. League2SMG2SeatGeek2Skiddle2Ten Entertainment2The Marcus Corporation2United Parks & Resorts Inc.2Village Cinemas2AAPEX1Alamo Drafthouse1Bay FC1Blackpool Pleasure Beach, The Big Blue Hotel, Boulevard Hotel1Blue Wahoos1BookMyShow1Burleigh Court1CEDAR FAIR L P1Cinemark Holdings Inc1Copenhagen Marathon1CyberWine 20251Darwin Festival1EEF Venues1Emerald / Surf Expo1Floriexpo1Glee (garden centre trade show)1Heart of Midlothian FC1Imagica1Jersey1Kazzcade1Legoland Korea1Life Surge1MIP Cancun1MSG Sports1Madison Children's Museum1Manchester United Ltd.1Mandai1Marco Experiences1Maverick Live1Merlin Entertainment1Merlin Entertainments1Morton Arboretum1NMTA1NY NOW1National Comedy Center1Perth Festival1Premier Lacrosse League1Qudos Bank Arena1Ras Al Khaimah1Red CentreNATS1Rock Hall1Rossford Balloon & Fireworks Fest1Sacramento Kings1St. Louis Cardinals1Stevenage Geek Retreat1Stroll on State1The Fun Experts1Unique Indoor1Utah Jazz1
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.