The Marcus Corporation
marcuscorp.com ↗In their words
“We know, though, that it's -- the customer feedback and our NPS scores and the anecdotal feedback has been overwhelmingly positive, and it's brought back some of the deeply value-oriented customers to drive attendance who then are in the building buying…”
“And we got through it, but we want our NPS scores, and we want our customer experience to be at a higher level than we were a year ago, and I'm happy to share that we're making great progress in that area and getting back to the staffing levels that we…”
NPS disclosures (2)
We know, though, that it's -- the customer feedback and our NPS scores and the anecdotal feedback has been overwhelmingly positive, and it's brought back some of the deeply value-oriented customers to drive attendance who then are in the building buying…
And we got through it, but we want our NPS scores, and we want our customer experience to be at a higher level than we were a year ago, and I'm happy to share that we're making great progress in that area and getting back to the staffing levels that we…
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Travel, hospitality & leisure
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.