Dave & Buster's Entertainment, Inc.
daveandbusters.com ↗In their words
“We also know from our strong NPS scores that when customers come to our stores, they have an experience that they are very happy with. What we have been most focused on is ensuring that we have creative that effectively communicates the breadth, quality…”
“Our social media scores improved 3.5 points, and our Net Promoter Scores improved 3 points. All of these metrics are continuing their trend of improvement thus far in 2024.”
“And then the impact we're having on the guest experience, our Net Promoter Scores are up 15 points. So that just, again, just bolsters our confidence.”
NPS disclosures (4)
We also know from our strong NPS scores that when customers come to our stores, they have an experience that they are very happy with. What we have been most focused on is ensuring that we have creative that effectively communicates the breadth, quality…
Our social media scores improved 3.5 points, and our Net Promoter Scores improved 3 points. All of these metrics are continuing their trend of improvement thus far in 2024.
And then the impact we're having on the guest experience, our Net Promoter Scores are up 15 points. So that just, again, just bolsters our confidence.
The data pulled from our guest satisfaction tool showed our overall guest satisfaction and Net Promoter Scores hit a new high watermark in May.
Retention disclosures (1)
Dave & Buster's explores mobile apps and gamified loyalty programs to deepen customer retention.
Lighthouse companies in Travel, hospitality & leisure
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.