United Parks & Resorts Inc.
In their words
“The renewal rates on that product are in the neighborhood of 50% of people renewing that, versus the Fun Card, the renewal rates are lower.”
“And our Net Promoter Scores are right up there with anybody, Disney, Universal.”
NPS disclosures (1)
And our Net Promoter Scores are right up there with anybody, Disney, Universal.
Retention disclosures (1)
Retention rate (Season pass membership): 50% (Q3 2017) — “The renewal rates on that product are in the neighborhood of 50% of people renewing that, versus the Fun Card, the renewal rates are lower.”
Lighthouse companies in Travel, hospitality & leisure
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.