Credit unions & building societies
78
Companies
with a public disclosure
33
Gave a number
a disclosed NPS
84
Median latest NPS
last 3 years
6
Silent
known companies, nothing published
Lighthouse companies
Dudley Building Society
Credit unions & building societies · dudleybs.co.uk
42NPS · 2026
20232026
“Dudley Building Society's intermediary Net Promoter Score rose to 42.0 from 30.0 a year earlier.”
Latest: theintermediary.co.uk
Yorkshire Building Society
Credit unions & building societies · yorkbs.co.uk
66NPS · 2025
20182025
“Yorkshire Building Society maintained a Net Promoter Score of +66, up from +64 in the prior year.”
Latest: theintermediary.co.uk
Alliant Credit Union
Credit unions & building societies · alliantcreditunion.org
57NPS · 2026
20262026
“Alliant Credit Union has earned an NPS of 57, significantly exceeding the average for financial institutions.”
Latest: prnewswire.com
NB
Newcastle Building Society
Credit unions & building societies · newcastle.co.uk
87NPS · 2026
20212026
“Newcastle Building Society reported Net Promoter Score of +87 and 97% Intermediary Customer satisfaction in 2025.”
Latest: theintermediary.co.uk
TN
The Nottingham
Credit unions & building societies · nottingham.co.uk
77NPS · 2020
20172020
“The Nottingham society recorded a Net Promoter Score of 77%, ahead of the financial services average.”
Latest: mortgagefinancegazette.com
Vernon
Credit unions & building societies · vernon.co.uk
92NPS · 2026
20202026
“Vernon Building Society posted strong 2025 growth with a Net Promoter Score of 92 and overall satisfaction of 98.2%.”
Latest: theintermediary.co.uk
American Heritage Credit Union
Credit unions & building societies · ahcu.org
85NPS · 2026
20262026
“American Heritage Credit Union maintains a Net Promoter Score of 85 under marketing leadership.”
Latest: buckscountyherald.com
Coventry Building Society
Credit unions & building societies · coventry.co.uk
76NPS · 2025
20252025
“Coventry Building Society achieved an Net Promoter Score of +76 as customer service remained a key focus in half-year results.”
Latest: citywire.com
Halifax
Credit unions & building societies · halifax.co.uk
41NPS · 2026
“Halifax retains best overall broker experience accolade with average NPS of +40.9, down 0.4 points from H2 2025.”
Latest: ifamagazine.com
EC
Experience Credit Union
Credit unions & building societies · experiencu.org
89NPS · 2026
“Experience Credit Union's Net Promoter Score climbed to 89 out of 100, demonstrating improved branch experience.”
Latest: cutimes.com
Texans Credit Union
Credit unions & building societies · texanscu.org
89NPS · 2026
“Texans Credit Union increased its Net Promoter Score from 73.6 to 89.4 following digital banking transformation with Alkami.”
Latest: prnewswire.com
Westerra Credit Union
Credit unions & building societies · westerracu.org
97NPS · 2026
“Westerra Credit Union achieved a 96.6% Net Promoter Score and 4.96 out of 5-star mortgage customer satisfaction rating during the past year.”
Latest: coloradobiz.com
More companies
Number of entries in brackets.
CUA (Credit Union Australia)4LGE Community Credit Union3BECU2Corporate Central Credit Union2Leeds BS2Park View FCU2TruMark Financial Credit Union2ATB Financial1AltaOne1America First Credit Union1Bethpage Federal Credit Union1CapFed1Climb Credit Union1Coastal Credit Union1CommunityAmerica1Coosa Valley Credit Union1Coventry BS1Darlington Building Society1Deseret First Credit Union1Desjardins1ESL Federal Credit Union1Excite Credit Union1FPCU1Firefly Credit Union1First Commonwealth Federal Credit Union1GTE Financial1Grow Financial Credit Union1Guadalupe Credit Union1Health Advantage Credit Union1Idaho Central Credit Union (ICCU)1Irish Credit Unions1Justice Federal Credit Union1KeyPoint Credit Union1Kinecta Federal Credit Union1Leek United1Listerhill1MCCU1Maps Credit Union1Marshall Credit Union1Mirastar Federal Credit Union1Mountain America1MyUSA Credit Union1Newbury Building Society1NorthCountry Federal Credit Union1OSB (Oxford Savings Bank)1On Tap Credit Union1Onpath Federal Credit Union1PCCU1PSECU1Park City Credit Union1Principality Building Society1Red Rocks Credit Union1Redwood1Scotwest Credit Union1Security First1Southeastern Credit Union1Spire Credit Union1Suffolk Federal Credit Union1Support EXP1SwitchThink Solutions1Teachers Credit Union1Teachers Federal Credit Union1Teachers Mutual Bank1Vermont Federal1Verve credit union1Westminster Savings Credit Union1
Silent
Companies we know of in credit unions & building societies that have published nothing on NPS or retention.
B
Credit Union
CA
Credit Union
MC
Credit Union
US
Credit Union
VM
Building Society
G
Credit Union
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.