Yorkshire Building Society
yorkbs.co.uk ↗In their words
“Yorkshire Building Society maintained a Net Promoter Score of +66, up from +64 in the prior year.”
“Yorkshire Building Society reported a 24 percent increase in its Net Promoter Score to +51 from +41 in the first half.”
“Yorkshire Building Society posted an average Net Promoter Score of +41, a seven-point improvement from 2016.”
Disclosed NPS over time
Every Net Promoter Score Yorkshire Building Society has published, by date.
NPS disclosures (4)
Yorkshire Building Society maintained a Net Promoter Score of +66, up from +64 in the prior year.
Yorkshire Building Society reported a 24 percent increase in its Net Promoter Score to +51 from +41 in the first half.
Yorkshire Building Society maintained its Net Promoter Score at the same high level as profits rose 16 per cent.
Yorkshire Building Society posted an average Net Promoter Score of +41, a seven-point improvement from 2016.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Banking
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.