NPS Intelligence (beta)

Disclosed NPS & retention by vertical

Verticals  /  Banking  /  The Nottingham
77
Latest disclosed NPS
7 Mar 2020
4
NPS entries
4 with a number
2017–20
Years covered
4 entries in all

In their words

“The Nottingham society recorded a Net Promoter Score of 77%, ahead of the financial services average.”
— reported by mortgagefinancegazette.com · 7 Mar 2020 · NI-E0B43B3
“The Nottingham maintained a Net Promoter Score of 79%, ahead of the financial services industry average of 49%.”
— reported by mortgageintroducer.com · 16 Mar 2019 · NI-4E91127
“Nottingham Building Society reported its Net Promoter Score remained consistently high at 79% as it approaches a £4bn asset milestone.”
— reported by specialistbanking.co.uk · 1 Aug 2018 · NI-9287A96

Disclosed NPS over time

Every Net Promoter Score The Nottingham has published, by date.

7677787980201820192020NPS 78.4 · 5 Aug 201778.4NPS 79 · 1 Aug 201879NPS 79 · 16 Mar 201979NPS 77 · 7 Mar 202077
7677787980201820192020NPS 78.4 · 5 Aug 201778.4NPS 79 · 1 Aug 201879NPS 79 · 16 Mar 201979NPS 77 · 7 Mar 202077

NPS disclosures (4)

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7 Mar 2020
NPS77

The Nottingham society recorded a Net Promoter Score of 77%, ahead of the financial services average.

— reported by mortgagefinancegazette.com · 7 Mar 2020 · NI-E0B43B3
mortgagefinancegazette.com ↗
16 Mar 2019
NPS79

The Nottingham maintained a Net Promoter Score of 79%, ahead of the financial services industry average of 49%.

— reported by mortgageintroducer.com · 16 Mar 2019 · NI-4E91127
mortgageintroducer.com ↗
1 Aug 2018
NPS79

Nottingham Building Society reported its Net Promoter Score remained consistently high at 79% as it approaches a £4bn asset milestone.

— reported by specialistbanking.co.uk · 1 Aug 2018 · NI-9287A96
specialistbanking.co.uk ↗
5 Aug 2017
NPS78

The Nottingham reports strong customer advocacy with a net promoter score of 78.4.

— reported by loantalk.co.uk · 5 Aug 2017 · NI-EBBF53A
loantalk.co.uk ↗

Retention disclosures (0)

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About these figures

Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.

NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.