CUA (Credit Union Australia)
cua.com.au ↗In their words
“CUA's Net Promoter Score fell from 38.6 to 36.8, remaining positive but declining year-over-year.”
“CUA's Net Promoter Score reached record highs during Rob Goudswaard's tenure as CEO.”
“Credit union CUA's Net Promoter Score has risen from fifth to third position in the past 18 months.”
NPS disclosures (4)
CUA's Net Promoter Score reached record highs during Rob Goudswaard's tenure as CEO.
Credit union CUA's Net Promoter Score has risen from fifth to third position in the past 18 months.
CUA's Net Promoter Score fell from 38.6 to 36.8, remaining positive but declining year-over-year.
CUA received overwhelmingly positive Net Promoter Scores during pilot phase of Kony-powered banking app.
Retention disclosures (0)
No retention figures yet.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.