Dudley Building Society
dudleybs.co.uk ↗In their words
“Dudley Building Society's intermediary Net Promoter Score rose to 42.0 from 30.0 a year earlier.”
“Dudley Building Society reported an NPS of 40.3, which is well above the sector average, with high scores for criteria and service.”
“Dudley Building Society improved its Smart Money People customer net promoter score to 95, up from 93.9 last year, supporting significant mortgage book growth.”
Disclosed NPS over time
Every Net Promoter Score Dudley Building Society has published, by date.
NPS disclosures (7)
Dudley Building Society's intermediary Net Promoter Score rose to 42.0 from 30.0 a year earlier.
Dudley Building Society reported an NPS of 40.3, which is well above the sector average, with high scores for criteria and service.
Dudley Building Society improved its Smart Money People customer net promoter score to 95, up from 93.9 last year, supporting significant mortgage book growth.
Dudley Building Society's Net Promoter Score shows positive momentum, with the number of members actively recommending the society rising.
Dudley Building Society records a record financial year with improved Smart Money People customer Net Promoter Score of 93.9 from 90.8.
Dudley Building Society announced an increased customer Net Promoter Score of 90.8.
Dudley Building Society reports continued focus on members with overall Net Promoter Score as a key performance measure.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Banking
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.