Halifax
halifax.co.uk ↗In their words
“Halifax retains best overall broker experience accolade with average NPS of +40.9, down 0.4 points from H2 2025.”
“Halifax's Net Promoter Score reflects sustained investment in digital and customer experience capabilities as the group enters a new strategic cycle.”
NPS disclosures (2)
Halifax retains best overall broker experience accolade with average NPS of +40.9, down 0.4 points from H2 2025.
Halifax's Net Promoter Score reflects sustained investment in digital and customer experience capabilities as the group enters a new strategic cycle.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Banking
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.