Desjardins
desjardins.com ↗In their words
“Canadian financial institution Desjardins improved its Net Promoter Score and member satisfaction through member-centric digital transformation, supported by Bain & Company.”
NPS disclosures (1)
Canadian financial institution Desjardins improved its Net Promoter Score and member satisfaction through member-centric digital transformation, supported by Bain & Company.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Banking
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.