Verticals / Real estate & homebuilding / Residential rental & property management
Residential rental & property management
57
Companies
with a public disclosure
22
Gave a number
a disclosed NPS
57
Median latest NPS
last 3 years
6
Silent
known companies, nothing published
Lighthouse companies
WD
Walker & Dunlop, Inc.
Residential rental & property management · walkeranddunlop.com
72NPS · 2026
20222026
“And our bankers and brokers exceed their clients' expectations consistently, which in the services business is the best branding and marketing possible. W&D's net promote…”
Latest: SEC 8-K filing
Kojamo Oyj
Residential rental & property management · kojamo.fi
57NPS · 2026
20182026
“Kojamo Oyj achieved an all-time high Net Promoter Score of 57 in Q1 2025, reflecting improved customer satisfaction.”
Latest: gurufocus.com
Colliers
Residential rental & property management · colliers.com
43NPS · 2026
20252026
“Colliers Finland reported an NPS of +43 with overall client satisfaction rating of 8.3, maintaining last year's level.”
Latest: colliers.com
IH
Invitation Homes Inc.
Residential rental & property management · invh.com
49NPS · 2022
20202022
Retention 75% · 2026
“Enhanced Resident Experience Record-high 4.6 (out of 5) average resident satisfaction survey score and Net Promoter Score of 49 for full-year 2021; continued rollout of r…”
Latest: SEC proxy statement
American Homes 4 Rent
Residential rental & property management · amh.com
51NPS · 2025
Retention 3.2% · 2026
“American Homes 4 Rent's employee NPS improved to 51 in 2024, surpassing industry benchmarks in their 2024 sustainability report.”
Latest: gurufocus.com
Study Inn Leeds
Residential rental & property management · studyinn.com
39NPS · 2026
20262026
“Study Inn Group achieved an overall Net Promoter Score of +39, outperforming the private halls benchmark of +26, and retained its Gold certification.”
Latest: bdcmagazine.com
A
Aveo
Residential rental & property management · aveo.com.au
57NPS · 2026
20252026
“Aveo resident Net Promoter Score reached 57 and home care NPS 75 by March of prior year.”
Latest: theweeklysource.com.au
Boardwalk
Residential rental & property management · boardwalk.com
83NPS · 2025
20212025
“Boardwalk improved resident member engagement, achieving an NPS of 83.”
Latest: centralillinoisproud.com
AktivBo
Residential rental & property management · aktivbo.se
3NPS · 2026
“AktivBo's international residential benchmarking report shows Sweden with NPS of +3, the only region where more tenants would recommend their landlord than warn others of…”
Latest: news.cision.com
LO
Luxer One
Residential rental & property management · luxerone.com
87NPS · 2026
“Luxer One launches Luxer Access with a Net Promoter Score of 87, reflecting high customer satisfaction.”
Latest: streetinsider.com
NewMark Merrill Companies
Residential rental & property management · newmarkmerrill.com
70NPS · 2026
“NewMark Merrill Companies' AI Pioneer Program achieved an NPS of +70 and 4.2/5 satisfaction rating among participants.”
Latest: morningstar.com
More companies
Number of entries in brackets.
Parkway Properties Inc76Mid-America Apartment Communities, Inc.17Centerspace5SATO Corporation5CBRE Group3Camden Property Trust3Nogin, Inc.3Apartment Investment and Management Company2Cromwell2Essex Property Trust, Inc.2FirstService Corporation2Metlifecare2Arvida1Avenue Living1BRT Realty Trust1Brookfield Corporation1Brookfield Properties1Cadden Community Management1Different1Fairfield Glade1Farmington IP LLC1Frasers Property1Greystar1Guardian Property Management1Hartman Property Management1Hufvudstaden1Jurny1Kolmeo1Latitude Lakelands1Legence Corp.1Local Insight Regatta Holdings, Inc.1Milestones1North East landlord (unnamed)1Optivo1Premier Access Property Management1Rent One1Rently1Rentvine1Senior Housing Properties Trust1The Village at Rockville / Primrose1Vacasa, Inc.1Varia US Properties1Vision Realty & Management1ZIROOM1easyStorage1
Silent
Companies we know of in residential rental & property management that have published nothing on NPS or retention.
AC
Land Management
CC
Accommodation Services
G
Property Management Software
H
Property Management Platform
SH
Housing Association
UP
Mobile Home REIT
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.