Apartment Investment and Management Company
aimco.com ↗In their words
“Lowest turnover ever, 42%, 160 basis point improvement year-over-year”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (2)
Churn: 42% (Q1 2020) — “lowest turnover ever, 42%, 160 basis point improvement year-over-year”
Retention rate: 55% (2018) — “We expect 2018 customer retention to be 55%, up from 53% in 2017”
Lighthouse companies in Real estate & homebuilding
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.