Verticals / Telecom & media / Publishing & news
Publishing & news
52
Companies
with a public disclosure
14
Gave a number
a disclosed NPS
61
Median latest NPS
last 3 years
2
Silent
known companies, nothing published
Lighthouse companies
APO Group
Publishing & news · apogroup.com
54NPS · 2026
“APO Group reports an employee Net Promoter Score of +54 across 17 countries.”
Latest: africa.com
TC
The Charlotte Ledger
Publishing & news · charlotteledger.com
77NPS · 2024
“The Charlotte Ledger achieved a Net Promoter Score of 77% among paying subscribers, described as exceptionally high, from 460 completed surveys.”
Latest: charlotteledger.substack.com
Dailyhunt
Publishing & news · dailyhunt.in
50NPS · 2026
“Dailyhunt reports an NPS of over 50 for its Jaibaba Tribe riding group, reflecting strong customer satisfaction and exceeding industry benchmarks.”
Latest: m.dailyhunt.in
L
LebTown
Publishing & news · lebtown.com
64NPS · 2026
“LebTown's latest reader survey showed a Net Promoter Score of 64, with site visits up 16%.”
Latest: lebtown.com
TT
Travel Trends Podcast
Publishing & news
50NPS · 2026
“Travel Trends Podcast Season 8 launch supported by listener survey showing Net Promoter Score of +50 and 8.8/10 average recommendation.”
Latest: dispatch.com
CH
Cinematic Health
Publishing & news
85NPS · 2026
“Cinematic Health reports 85 Net Promoter Score and 83% of clients citing lower turnover on CareConnect platform.”
Latest: streetinsider.com
G
Granite
Publishing & news
71NPS · 2026
“Granite achieved a Net Promoter Score of 71, well above the industry average, through its creative media approach.”
Latest: thinkbusiness.ie
SS
SBC Summit
Publishing & news
49NPS · 2023
“SBC Barcelona summit achieved record attendance with NPS of 49 in post-event survey.”
Latest: yogonet.com
Hodinkee
Publishing & news · hodinkee.com
58NPS · 2024
“Hodinkee reported NPS of 58, while its Crown & Caliber subsidiary achieved 71, amid questions about reader trust erosion.”
Latest: adweek.com
I
Independent
Publishing & news · independent.co.uk
82NPS · 2019
“An Independent location in Ayr achieved a net promoter score of 82 in a customer satisfaction survey.”
Latest: aop.org.uk
BH
Black Hat Asia 2020
Publishing & news
41NPS · 2021
“Black Hat Asia 2020 virtual event achieved an NPS of +41 based on attendee content feedback.”
Latest: exhibitionworld.co.uk
AA
All Access Music Group Christian Radio
Publishing & news
60NPS · 2021
“All Access Music Group Christian Radio recorded high Net Promoter scores of over 60 in a tech survey.”
Latest: allaccess.com
More companies
Number of entries in brackets.
News Corp59Thestreet, Inc.21RELX PLC8Access Newswire7Gannett Co., Inc.7CBD Media LLC6Getty Images4OUTFRONT Media Inc.4Phoenix New Media Limited3Questex Events3Samba TV, Inc.3The New York Times2The Washington Post2ARHT Media1Allure1Almoh Media1Ascential1Bloomberg Media1Bookster1Catena Media PLC1Drummond Press1EIU1Eyeful Media1Haymarket Media Group1High Country News1JAMES / Twipe / News UK1National CineMedia, Inc.1New Scientist1Newsday1Omnicom1RCS MediaGroup1Reed Elsevier Philippines1Seeking Alpha1Social Media Examiner1Stuff1The Times1Trajector, Inc1Vogue Australia1William Reed1Yellow Pages Limited1
Silent
Companies we know of in publishing & news that have published nothing on NPS or retention.
CC
Outdoor Advertising
LE
Publishing
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.