NPS Intelligence (beta)

Disclosed NPS & retention by vertical

Verticals  /  Telecom & media  /  Publishing & news

Publishing & news

52
Companies
with a public disclosure
14
Gave a number
a disclosed NPS
61
Median latest NPS
last 3 years
2
Silent
known companies, nothing published

Lighthouse companies

APO Group
Publishing & news · apogroup.com
54NPS · 2026
“APO Group reports an employee Net Promoter Score of +54 across 17 countries.”
— reported by africa.com · 5 Oct 2026
Latest: africa.com
The Charlotte Ledger
Publishing & news · charlotteledger.com
77NPS · 2024
“The Charlotte Ledger achieved a Net Promoter Score of 77% among paying subscribers, described as exceptionally high, from 460 completed surveys.”
— reported by charlotteledger.substack.com · 30 Dec 2024
Latest: charlotteledger.substack.com
Dailyhunt
Publishing & news · dailyhunt.in
50NPS · 2026
“Dailyhunt reports an NPS of over 50 for its Jaibaba Tribe riding group, reflecting strong customer satisfaction and exceeding industry benchmarks.”
— reported by m.dailyhunt.in · 19 Apr 2026
Latest: m.dailyhunt.in
LebTown
Publishing & news · lebtown.com
64NPS · 2026
“LebTown's latest reader survey showed a Net Promoter Score of 64, with site visits up 16%.”
— reported by lebtown.com · 17 Jun 2026
Latest: lebtown.com
Travel Trends Podcast
Publishing & news
50NPS · 2026
“Travel Trends Podcast Season 8 launch supported by listener survey showing Net Promoter Score of +50 and 8.8/10 average recommendation.”
— reported by dispatch.com · 15 Sep 2026
Latest: dispatch.com
Cinematic Health
Publishing & news
85NPS · 2026
“Cinematic Health reports 85 Net Promoter Score and 83% of clients citing lower turnover on CareConnect platform.”
— reported by streetinsider.com · 11 Jun 2026
Latest: streetinsider.com
Granite
Publishing & news
71NPS · 2026
“Granite achieved a Net Promoter Score of 71, well above the industry average, through its creative media approach.”
— reported by thinkbusiness.ie · 16 Mar 2026
Latest: thinkbusiness.ie
SBC Summit
Publishing & news
49NPS · 2023
20232023
“SBC Barcelona summit achieved record attendance with NPS of 49 in post-event survey.”
— reported by yogonet.com · 11 Oct 2023
Latest: yogonet.com
Hodinkee
Publishing & news · hodinkee.com
58NPS · 2024
“Hodinkee reported NPS of 58, while its Crown & Caliber subsidiary achieved 71, amid questions about reader trust erosion.”
— reported by adweek.com · 5 Apr 2024
Latest: adweek.com
Independent
Publishing & news · independent.co.uk
82NPS · 2019
“An Independent location in Ayr achieved a net promoter score of 82 in a customer satisfaction survey.”
— reported by aop.org.uk · 28 Dec 2019
Latest: aop.org.uk
Black Hat Asia 2020
Publishing & news
41NPS · 2021
“Black Hat Asia 2020 virtual event achieved an NPS of +41 based on attendee content feedback.”
— reported by exhibitionworld.co.uk · 1 Feb 2021
Latest: exhibitionworld.co.uk
60NPS · 2021
“All Access Music Group Christian Radio recorded high Net Promoter scores of over 60 in a tech survey.”
— reported by allaccess.com · 18 Mar 2021
Latest: allaccess.com

More companies

Number of entries in brackets.

Silent

Companies we know of in publishing & news that have published nothing on NPS or retention.

About these figures

Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.

NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.