RELX PLC
relx.com ↗In their words
“The Board reviewed customer survey data, Customer Net Promoter Scores, and case studies across our business areas. During the year: § The Board continued to monitor current and anticipated future customer demand and market activity together with…”
“The Board reviewed customer survey data, Customer Net Promoter Scores, and customer usage volumes across our business areas. During the year: § The Board continued to monitor current and anticipated future customer demand and market activity together…”
“We must therefore make certain they are reliable and high quality, responding to the views expressed through customer feedback programmes, including Net Promoter Score, and access initiatives to ensure those who might benefit from our products…”
NPS disclosures (8)
The Board reviewed customer survey data, Customer Net Promoter Scores, and case studies across our business areas. During the year: § The Board continued to monitor current and anticipated future customer demand and market activity together with…
The Board reviewed customer survey data, Customer Net Promoter Scores, and customer usage volumes across our business areas. During the year: § The Board continued to monitor current and anticipated future customer demand and market activity together…
…we must therefore make certain they are reliable and high quality, responding to the views expressed through customer feedback programmes, including Net Promoter Score, and access initiatives to ensure those who might benefit from our products…
For example, one strategic risk is customer acceptance of our products and services; we must therefore make certain they are reliable and high quality, responding to the views expressed through customer feedback programmes, including Net Promoter Score,…
Customers In 2019, we surveyed more than 510,000 customers through Net Promoter Score (measuring customer advocacy) and business dashboard programmes.
Customers In 2018, we surveyed more than 533,000 customers through Net Promoter Score (measuring customer advocacy) and business dashboard programmes.
Customers In 2017, we surveyed approximately 450,000 customers through Net Promoter Score (measuring customer advocacy) and business dashboard programmes.
Customers In 2016, we surveyed more than 162,000 customers through Net Promoter Score (measuring customer advocacy) and business dashboard programmes.
Retention disclosures (0)
No retention figures yet.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.