The New York Times
nytimes.com ↗In their words
“Our overall churn numbers has been within one or two tenths of a percent either way the entire time for many, many, many quarters”
“New York Times subscription bundling strategy enhances customer retention by increasing perceived value.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (2)
New York Times subscription bundling strategy enhances customer retention by increasing perceived value.
Churn: 0.2% (Multiple quarters) — “Our overall churn numbers has been within one or two tenths of a percent either way the entire time for many, many, many quarters”
Lighthouse companies in Telecom & media
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.