Phoenix New Media Limited
ifeng.com ↗In their words
“The net retention rate increased by 15%”
“User retention rate by 38% year-over-year”
“Retention rate increased by 12.5% sequentially, during the third quarter”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (3)
Net revenue retention: 115% (Q2 2022) — “the net retention rate increased by 15%”
Retention rate (ifeng news app): 38% (Q1 2020) — “user retention rate by 38% year-over-year”
Retention rate: 12.5% (Q3 2019) — “retention rate increased by 12.5% sequentially, during the third quarter”
Lighthouse companies in Telecom & media
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.