CBD Media LLC
In their words
“For the past five years, our average annual customer retention rate remained stable at approximately 84%”
“In 2006, we retained over 84.3% of our local advertisers from the previous year.”
“Average local advertiser retention rate of over 83.6% in the last five years”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (6)
Retention rate: 84% (5-year average) — “For the past five years, our average annual customer retention rate remained stable at approximately 84%”
Retention rate: 84.3% (2006) — “In 2006, we retained over 84.3% of our local advertisers from the previous year.”
Retention rate: 83.6% (5-year average) — “average local advertiser retention rate of over 83.6% in the last five years”
Retention rate: 81.5% (FY2005) — “In 2005, we retained over 81.5% of our local advertisers from the previous year.”
Retention rate: 82.8% (FY2004) — “In 2004, we retained over 82.8% of our local advertisers from the previous year.”
Retention rate: 85% (FY2003) — “In 2003, we retained over 80% of our local advertisers from the previous year.”
Lighthouse companies in Telecom & media
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.