Gannett Co., Inc.
gannett.com ↗In their words
“Customer budget retention rates of over 95%”
“Budget retention saw an increase of 70 basis points year-over-year, reaching 95.6% in Q2”
“Budget retention saw an increase of 70 basis points year-over-year, reaching 95.6% in Q2”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (7)
Retention rate (Digital Marketing Solutions (core platform)): 95% (Q4 2023) — “customer budget retention rates of over 95%”
Retention rate (Digital Marketing Solutions (DMS)): 95.6% (Q2 2023) — “budget retention saw an increase of 70 basis points year-over-year, reaching 95.6% in Q2”
Retention rate (Digital Marketing Solutions (core platform)): 95% (Q2 2023) — “budget retention saw an increase of 70 basis points year-over-year, reaching 95.6% in Q2”
Gross revenue retention (Digital Marketing Solutions (DMS)): 95% (Q1 2023) — “We have historically retained 95% of customer revenue comparable to that of a SaaS”
Retention rate (Digital Marketing Solutions (DMS)): 95% (Q4 2022) — “monthly customer budget retention rates of 95%”
Retention rate (Digital Marketing Solutions (DMS)): 95% (Q2 2022) — “customer budget retention rates of approximately 95%”
Gross revenue retention (Digital Marketing Solutions): 96% (Q2 2021) — “retained 96% to 97% of customer revenue month-to-month”
Lighthouse companies in Telecom & media
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.