Thestreet, Inc.
thestreet.com ↗In their words
“Average monthly churn was 4.8% for the third quarter of 2016, compared to 4.6% for the third quarter of 2015”
“Average monthly churn was 5.9% for the second quarter of 2016, compared to 4.7% for the second quarter of 2015”
“Average monthly churn was 5.6% for the first quarter of 2016, compared to 4.7% for the first quarter of 2015”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (21)
Churn (Consumer subscriptions): 4.8% (Q3 2016) — “Average monthly churn was 4.8% for the third quarter of 2016, compared to 4.6% for the third quarter of 2015”
Churn (Consumer subscriptions): 5.9% (Q2 2016) — “Average monthly churn was 5.9% for the second quarter of 2016, compared to 4.7% for the second quarter of 2015”
Churn (Consumer subscriptions): 5.6% (Q1 2016) — “Average monthly churn was 5.6% for the first quarter of 2016, compared to 4.7% for the first quarter of 2015”
Churn (Subscriptions): 4.7% (Q4 2015) — “Average monthly churn was 4.7% for the fourth quarter of 2015, compared to 3.4% for the fourth quarter of 2014”
Churn (Subscription newsletters): 4.6% (Q3 2015) — “Average monthly churn (3) was 4.6% for the third quarter, compared to 3.3% year-over-year, and 4.7% sequentially.”
Churn (Subscription newsletters): 5% (Q1 2015) — “Average monthly churn was 5% for the first quarter, compared to 3% in the prior year period”
Churn (Subscription Newsletters): 3% (Q4 2014) — “Average monthly churn was 3% for the fourth quarter, compared to 2% in the prior year period”
Churn (Subscription Newsletters): 3.7% (Q2 2014) — “Average monthly churn was 3.7% for the second quarter, compared to 3.3% in the prior year period”
Churn (Subscription Newsletters): 3.3% (Q1 2014) — “Average monthly churn was 3.3% for the first quarter, compared to 3.0% in the prior year period and 2.3% in the fourth quarter”
Churn (Subscription Newsletters): 2.3% (Q4 2013) — “Average monthly churn was 2.3% for the fourth quarter, compared to 2.7% in the prior year period”
Churn: 2% (Q3 2013) — “Average monthly churn improved to 2.0% from 2.6% in the prior year period”
Churn: 3.1% (Q2 2013) — “Average monthly churn improved to 3.1% from 3.9% in the prior year period”
Churn (paid subscriptions): 3% (Q1 2013) — “Average monthly churn decreased to 3.0% from 5.1% in the prior year period”
Churn: 2.6% (Q4 2012) — “Average monthly churn of 2.6% for the fourth quarter improved from 3.8% in the prior year period”
Churn: 2.6% (Q3 2012) — “Average monthly churn decreased to 2.6% from 2.7% in the prior year period”
Churn: 3.9% (Q2 2012) — “Average monthly churn (2) was 3.9% compared to 3.6% in the second quarter of 2011”
Churn: 5.1% (Q1 2012) — “Average monthly churn (2) increased to 5.1% compared to 3.4% in the first quarter of 2011”
Churn (Paid subscriptions): 3.8% (Q4 2011) — “Average monthly churn increased to 3.8% in fourth quarter of 2011, compared to 2.7% in the third quarter of 2011”
Churn (Premium Services subscribers): 2.7% (Q3 2011) — “Average monthly churn (2) declined to 2.7% in the third quarter of 2011, an improvement of 110 basis points as compared to 3.8% in the third quarter of 2010”
Churn (Premium Services subscribers): 3.6% (Q2 2011) — “Average monthly churn (3) was 3.6% in the second quarter of 2011, compared to 3.9% in the second quarter of 2010”
Churn (Premium Services subscribers): 3.4% (Q1 2011) — “monthly churn rate continues to improve, reaching a two-year low of 3.4%...Churn declined to 3.4% in the first quarter of 2011, compared to 3.8% in the first quarter of 2010”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.