Verticals / Payments, wealth & financial services / Brokers & exchanges
Brokers & exchanges
46
Companies
with a public disclosure
3
Gave a number
a disclosed NPS
—
Median latest NPS
last 3 years
13
Silent
known companies, nothing published
Lighthouse companies
Raymond James Financial, Inc.
Brokers & exchanges · raymondjames.com
60NPS · 2024
“So our advisors and our latest survey gave us 95% satisfaction rate, almost 60% net promoter score on service.”
Latest: Earnings call, Q3 2024
London Stock Exchange
Brokers & exchanges · lseg.com
61NPS · 2026
“London Stock Exchange reported NPS of 61 (down from 70 in 2025) and revenue from existing customers of 86% (up from 82%).”
Latest: londonstockexchange.com
E*TRADE
Brokers & exchanges · etrade.com
33NPS · 2010
“Net promoter score 33% in 2010, up from 16% in 2009. Enhanced self-help tools – online service center Re-engineered customer routing – 50% interactive voice response © 20…”
Latest: SEC 8-K filing
More companies
Number of entries in brackets.
Futu22Nasdaq, Inc.21Webull10Robinhood9UP Fintech6IG Group3Intercontinental Exchange, Inc.3Plus5003Merrill2Morgan Stanley2TD Ameritrade2ALT 5 Sigma1ATFX1Advanced Markets1BTIG1Binance1Bitget1Bullish1CMC Markets Stockbroking1CoinDCX1Coinhako1Coinone1Coinstore1Crypto.com1Equiti Group1Euronext / ATHEXGroup1Freedom Holding Corp.1Freedom Investments1GDAC1Investopher1JSE Limited1Kenon Holdings Ltd.1Meqdam1Meritz Securities1NZX1OANDA Europe1OTC Markets Group1Piper Sandler Companies1Rivalry1Samsung Securities1Trade Republic1Tradeweb Markets Inc.1flatexDEGIRO1
Silent
Companies we know of in brokers & exchanges that have published nothing on NPS or retention.
TG
Fortune 500 #35
IB
Fortune 500 #385
BP
Brokerage Services
BG
Investment Bank
CG
Futures Exchange
CG
Cryptocurrency Exchange
CA
Insurance Broker
EI
Investment Banking & Advisory
LL
Investment Banking
MH
Financial Trading Platform
MC
Investment Banking
OH
Brokerage Services
PP
Investment Banking
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.