E*TRADE
etrade.com ↗In their words
“Net promoter score 33% in 2010, up from 16% in 2009. Enhanced self-help tools – online service center Re-engineered customer routing – 50% interactive voice response © 2010 E*TRADE Financial Corp.”
“E*TRADE reports 2 percentage point increase in participant satisfaction with equity compensation.”
“E*TRADE improved its Loyalty net promoter score by 11 points and is rated highest in this category among full administration plan sponsors.”
NPS disclosures (3)
E*TRADE reports 2 percentage point increase in participant satisfaction with equity compensation.
E*TRADE improved its Loyalty net promoter score by 11 points and is rated highest in this category among full administration plan sponsors.
Net promoter score 33% in 2010, up from 16% in 2009. Enhanced self-help tools – online service center Re-engineered customer routing – 50% interactive voice response © 2010 E*TRADE Financial Corp.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Payments, wealth & financial services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.