TD Ameritrade
tdameritrade.com ↗In their words
“TD Ameritrade is doing a reasonably good job of customer retention amid continued growth in customer numbers.”
“TD Ameritrade uses AI to monitor its net promoter score and prioritizes winning on client experience.”
NPS disclosures (1)
TD Ameritrade uses AI to monitor its net promoter score and prioritizes winning on client experience.
Retention disclosures (1)
TD Ameritrade is doing a reasonably good job of customer retention amid continued growth in customer numbers.
Lighthouse companies in Payments, wealth & financial services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.