Merrill
merrilledge.com ↗In their words
“Merrill deploys client retention teams to win back customers of departing brokers.”
“Merrill Lynch has changed manager evaluation metrics to heavily weight customer retention bonuses alongside client and new-money growth.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (2)
Merrill deploys client retention teams to win back customers of departing brokers.
Merrill Lynch has changed manager evaluation metrics to heavily weight customer retention bonuses alongside client and new-money growth.
Lighthouse companies in Payments, wealth & financial services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.