NPS Intelligence (beta)

Disclosed NPS & retention by vertical

Verticals  /  Consumer goods & food  /  Food makers

Food makers

42
Companies
with a public disclosure
11
Gave a number
a disclosed NPS
—
Median latest NPS
last 3 years
21
Silent
known companies, nothing published

Lighthouse companies

BRC Inc.
Food makers · brc.ac.uk
BRCC7 NPS disclosures
78NPS · 2025
20212025
Churn 3.5% · 2023
“First, as Evan discussed we are mission driven lifestyle brand with a passionate and loyal customer base. The support for our mission and our premium quality coffee, driv…”
— Tom Davin, President and Chief Operating Officer, BRC Inc. · Earnings call, Q1 2022 · 12 May 2022
Latest: SEC 8-K filing
Once Upon a Farm, PBC
Food makers · onceuponafarm.com
OFRM4 NPS disclosures
45NPS · 2026
20252026
“Once Upon a Farm reported strong brand loyalty with a Net Promoter Score of 45 in its 2025 annual filing.”
— reported by stocktitan.net · 17 Mar 2026
Latest: stocktitan.net
Laird Superfood, Inc.
Food makers · lairdsuperfood.com
LSF4 NPS disclosures
69NPS · 2023
20222023
“Thankfully, we are now back to full speeded Amazon and are already seeing our metrics return to pre withdrawal levels. Despite this quality setback, our net promoter scor…”
— Jason Vieth, President and Chief Executive Officer, Laird Superfood, Inc. · Earnings call, Q1 2023 · 10 May 2023
Latest: Earnings call, Q1 2023
Freshpet, Inc.
Food makers · freshpet.com
FRPT
8NPS · 2023
20172023
“16 Employee Engagement In 2022, Freshpet achieved an engagement score of 78% with a total participation rate of 66%. Our Net Promoter score was 8.0. While this represents…”
— Freshpet, Inc. · SEC 10-K annual report · filed 1 May 2023
Latest: SEC 10-K annual report
BRF S.A.
Food makers · brf-global.com
9NPS · 2024
20222024
“The number of interactions on social networks in 2023 increased by 7.5%, compared to the same period in 2022, and in 2022 increased by 14.3%, compared to the same period …”
— BRF S.A. · SEC 20-F annual report · filed 19 Apr 2024
Latest: SEC 20-F annual report
St. Ewe
Food makers
96NPS · 2026
“St. Ewe achieved 96% Engagement Net Promoter Score in 2025 with 90% survey response rate.”
— reported by farmersguardian.com · 25 Sep 2026
Latest: farmersguardian.com
DSM
Food makers · dsm-firmenich.com
85NPS · 2021
20212021
“DSM reports a strong Net Promoter Score of 85+, demonstrating dedication to client satisfaction.”
— reported by theledger.com · 11 Sep 2021
Latest: theledger.com
BRC Inc - Class A
Food makers · blackriflecoffee.com
78NPS · 2022
“Black Rifle Coffee Company has a Net Promoter Score of 78, higher than Starbucks' NPS of 77.”
— reported by investorplace.com · 22 Apr 2022
Latest: investorplace.com
Fonterra
Food makers · fonterra.com
-17NPS · 2019
“Fonterra reported a Net Promoter Score of -17 among farmers in 2019, indicating significant dissatisfaction.”
— reported by stuff.co.nz · 27 Sep 2019
Latest: stuff.co.nz
Crafty Elk
Food makers · craftyelk.com
79NPS · 2020
“Crafty Elk Hard Juice Craft Cocktail Maker boasts NPS of 79 and 95% customer satisfaction, near the top with Apple, Amazon, Netflix, and Starbucks.”
— reported by prnewswire.com · 15 Dec 2020
Latest: prnewswire.com
Pet's Table
Food makers · petstable.com
98NPS · 2022
“Pet's Table, a Latin American DTC pet food company, achieved an NPS of 98 while closing a $2 million seed funding round.”
— reported by petfoodprocessing.net · 17 Nov 2022
Latest: petfoodprocessing.net

More companies

Number of entries in brackets.

Silent

Companies we know of in food makers that have published nothing on NPS or retention.

Fortune 500 #215
Fortune 500 #354
Fortune 500 #358
Fortune 500 #400
Fortune 500 #452
Agriculture & Food Production
Food Manufacturing
Coffee Roaster
Food Processing
Confectionery Manufacturer
Bakery Products
Food Ingredients & Flavours
Food Ingredients & Yeast
Food & Confectionery Maker
Agriculture & Food Production
Chocolate Confectionery

About these figures

Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.

NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.