Verticals / Consumer goods & food / Food makers
Food makers
42
Companies
with a public disclosure
11
Gave a number
a disclosed NPS
—
Median latest NPS
last 3 years
21
Silent
known companies, nothing published
Lighthouse companies
BRC Inc.
Food makers · brc.ac.uk
78NPS · 2025
20212025
Churn 3.5% · 2023
“First, as Evan discussed we are mission driven lifestyle brand with a passionate and loyal customer base. The support for our mission and our premium quality coffee, driv…”
Latest: SEC 8-K filing
Once Upon a Farm, PBC
Food makers · onceuponafarm.com
45NPS · 2026
20252026
“Once Upon a Farm reported strong brand loyalty with a Net Promoter Score of 45 in its 2025 annual filing.”
Latest: stocktitan.net
Laird Superfood, Inc.
Food makers · lairdsuperfood.com
69NPS · 2023
20222023
“Thankfully, we are now back to full speeded Amazon and are already seeing our metrics return to pre withdrawal levels. Despite this quality setback, our net promoter scor…”
Latest: Earnings call, Q1 2023
Freshpet, Inc.
Food makers · freshpet.com
8NPS · 2023
20172023
“16 Employee Engagement In 2022, Freshpet achieved an engagement score of 78% with a total participation rate of 66%. Our Net Promoter score was 8.0. While this represents…”
Latest: SEC 10-K annual report
BRF S.A.
Food makers · brf-global.com
9NPS · 2024
20222024
“The number of interactions on social networks in 2023 increased by 7.5%, compared to the same period in 2022, and in 2022 increased by 14.3%, compared to the same period …”
Latest: SEC 20-F annual report
SE
St. Ewe
Food makers
96NPS · 2026
“St. Ewe achieved 96% Engagement Net Promoter Score in 2025 with 90% survey response rate.”
Latest: farmersguardian.com
DSM
Food makers · dsm-firmenich.com
85NPS · 2021
20212021
“DSM reports a strong Net Promoter Score of 85+, demonstrating dedication to client satisfaction.”
Latest: theledger.com
BRC Inc - Class A
Food makers · blackriflecoffee.com
78NPS · 2022
“Black Rifle Coffee Company has a Net Promoter Score of 78, higher than Starbucks' NPS of 77.”
Latest: investorplace.com
Fonterra
Food makers · fonterra.com
-17NPS · 2019
“Fonterra reported a Net Promoter Score of -17 among farmers in 2019, indicating significant dissatisfaction.”
Latest: stuff.co.nz
Crafty Elk
Food makers · craftyelk.com
79NPS · 2020
“Crafty Elk Hard Juice Craft Cocktail Maker boasts NPS of 79 and 95% customer satisfaction, near the top with Apple, Amazon, Netflix, and Starbucks.”
Latest: prnewswire.com
Pet's Table
Food makers · petstable.com
98NPS · 2022
“Pet's Table, a Latin American DTC pet food company, achieved an NPS of 98 while closing a $2 million seed funding round.”
Latest: petfoodprocessing.net
More companies
Number of entries in brackets.
Blue Apron19Krispy Kreme6Ingredion Incorporated5Medifast5INNOVATIVE FOOD HOLDINGS INC3Insomnia Cookies2Lamb Weston2Nestlé2Where Food Comes From2illy2Bacio Cheese1Bobbie1Butter Baked Cake Co.1Campbell Soup Company1Croquetero1Feast & Fettle1Goodles1Hitz Dairies1Keto Chow1Kraft Heinz1Land O'Frost1Law Print1Mission Produce, Inc.1Mobikon1Oats Overnight1Sabra1Sigma1The Marzetti Company1Truman's1Tyson1YoLa Fresh1
Silent
Companies we know of in food makers that have published nothing on NPS or retention.
Fortune 500 #113
Fortune 500 #215
Fortune 500 #354
Fortune 500 #358
Fortune 500 #400
Fortune 500 #430
Fortune 500 #452
Agriculture & Food Production
Food Manufacturing
Coffee Roaster
Food Processing
Confectionery Manufacturer
Bakery Products
Food Ingredients & Flavours
Food Ingredients & Yeast
Food & Confectionery Maker
Agriculture & Food Production
Spices & Seasonings
Frozen Food
Chocolate Confectionery
Confectionery
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.