Ingredion Incorporated
ingredion.com ↗In their words
“In the second quarter, we saw measurable gains in key performance indicators, such as perfect order delivery and our Net Promoter Score, reflecting the commercial excellence benefits of our investments in digital transformation.”
“Our commercial, operations, and procurement teams have improved sales and operations planning efficiency, leading to improved forecasting, higher schedule adherence, and improved service levels, which have been reflected in higher net promoter scores.”
“By giving our teams the tools and information they need to help customers innovate around these trends in real time, we have been able to improve our net promoter scores, something that we regularly track.”
NPS disclosures (5)
In the second quarter, we saw measurable gains in key performance indicators, such as perfect order delivery and our Net Promoter Score, reflecting the commercial excellence benefits of our investments in digital transformation.
…our commercial, operations, and procurement teams have improved sales and operations planning efficiency, leading to improved forecasting, higher schedule adherence, and improved service levels, which have been reflected in higher net promoter scores.
By giving our teams the tools and information they need to help customers innovate around these trends in real time, we have been able to improve our net promoter scores, something that we regularly track.
Additionally, the work we completed to enhance our logistics systems and overall supply chain fulfillment capabilities has been rewarded with higher net promoter scores and positive customer feedback.
Additionally, the investments we have made to increase the visibility of order tracking for customers and improved warehousing logistics is being reflected in increased net promoter and customer satisfaction scores across all regions.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Consumer goods & food
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.